Terms & Conditions

RESERVATIONS

Full payment is required on all online bookings. No refund will be given for early departure unless caused by significant acts of negligence on the part of York Cottage Spa ("the Company") or its employees. Please note if booking a promotion or a discounted rate, no further discounts or offers can be applied.  For spa sessions, inclusive treatments are 20 minutes long unless otherwise stated.

SPA DAY CANCELLATION

All bookings for Spa Days are non-refundable. You may reschedule, subject to availability, requests must be made via email to info@YorkCottageSpa.com.  Requests to reschedule must be received no later than 30 days before the arrival date to be considered. 

SPA BREAK BOOKING CANCELLATION

All overnight  Spa Break bookings for the house are refundable with at least 14 days notice.  All cancellations with less notice, shall be charged a 100% cancellation fee.

HOUSE BOOKING CANCELLATION

All overnight bookings for the house are refundable with at least 60 days notice.  All cancellations with less notice, shall be charged a 100% cancellation fee.

GIFT VOUCHERS  

Please ensure that you bring your redeemable gift voucher to present on arrival. Non presentation of voucher will necessitate a charge being made until the voucher is presented. If full or part payment for your visit is by a gift voucher this will become void if you fail to arrive. The Company will not accept responsibility for lost, stolen or damaged gift vouchers. Please treat gift cards as cash. 

MECHANICAL / ELECTRICAL BREAKDOWNS

Any mechanical or electrical breakdowns which occur on the premises are usually beyond our control, although we will try to repair any such fault as soon as possible. No refunds will be given unless any such breakdown is due to the negligence of the Company or its employees or agents.

 

VALUABLES

No responsibility can be accepted by the Company for the safety of money or valuables of any kind brought to the Spa. If you do bring valuable items it is essential they are covered by your own insurance for the period of your stay. The Company will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our residents, their property and belongings unless it is solely due to negligence of the Company, its employees or agents.

CHILDREN & PETS

The Company regrets that we do not have the facilities or accommodation for children under the age of 10. We cannot allow guests to bring pets except for working animals.

DOCTOR

The spa is not an alternative medical centre, and do not have a resident doctor. Guests are advised to consult with their family doctor about the need to limit or avoid our full range of treatments and facilities, for example inclusive treatments, hot tub or sauna.

The Company reserves the right to make changes to our facilities and equipment available. Notification of specific changes will be given where relevant. 

HEALTH & WELLBEING

Your health and well-being is our paramount concern. We feel that you are the best person to be in control of your health. We ask that you seek professional medical advice about any conditions or concerns you have and act appropriately on this advice, even if it means not undertaking exercise, a treatment or class. We ask that you let us know if you feel unwell for any reason whilst on our premises so we can help. We request that you read and take on board any instructions information or notifications about use of equipment or the contraindications for specific treatments.  

PHOTOGRAPHY

Please note that photography used on the website is for illustrative purposes only and is not a guarantee of the exact space you will be using.